Warranties & Return Materials Authorization

LIMITED WARRANTY

Atlas Special FX is not the manufacturer of any products sold on this website. Before continuing, STOP and please READ THIS DISCLAIMER.

Our goal is ensure you have the highest quality products and your satisfaction is key to our success.  Atlas Special FX (ATL FX) warrants to the original purchaser, that this product, when purchased new in its original packaging from an authorized vendor, and when used in accordance with ATL FX  instructions and recommendations accompanying the product, will be free of defects in material and workmanship that existed at the time of such purchase and that cause a failure of the product to perform in accordance with accompanying product documentation, for a period of 1 year from the date of the original purchase of the product in its original packaging from an authorized vendor (“Warranty Period”).

If such a defect arises and a valid claim is received by ATL FX  within the Warranty Period, at its option, ATL FX  will (a) repair the product at no charge, using new or refurbished replacement parts, or (b) exchange the product for a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

To make a claim and to obtain repair or replacement within terms of this warranty, send us an RMA (Return Materials Authorization) along with the product proof of purchase receipt, description of defect and transportation prepaid to:


Atlas Special FX, LLC
Attention: Warranty
919 Harbins Pass Drive
Dacula GA 30019
Download RMA Form

A pre paid Fedex or UPS shipping label should be sent to Atlas Special FX to cover return shipping and handling. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

This warranty does not apply: (a) to damage to the product caused by any use other than private non-commercial use, accident, abuse, misuse, misapplication; (b) to damage caused by maintenance or service performed by anyone other than ATL FX; (c) to a product or a part that has been tampered with or modified by anyone other than ATL FX; (d) if any ATL FX serial number or product identification has been removed or defaced; (e) to exposure of the product to water or other liquids, chemicals, animals, dirt, sand or other contaminants; (f) to persons who purchased the product in used condition or in unpackaged form, or who purchased for resale, lease or lending or other commercial uses; or (g) to acts outside the control of ATL FX, including, without limitation, vandalism, fire, storms, earthquake, flood, or Acts of God.

No ATL FX vendor, retailer, reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

The extent of ATL FX’s liability under this warranty is limited to the repair or replacement provided above, and in no event shall the company’s liability exceed the purchase price paid.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER VERBAL OR WRITTEN, EXPRESS OR IMPLIED. ATL FX SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ATL FX CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN, TO THE EXTENT POSSIBLE, ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE UPON EXPIRATION OF THE WARRANTY PERIOD.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATL FX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OF THE PRODUCT, OR UNDER ANY OTHER LEGAL THEORY.

This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty or the condition of the product, documentation or packaging (“Disputes”) shall be governed by the laws of the State of Georgia, without regard to the conflicts of law principles thereof. The Convention for the International Sale of Goods shall not apply and is specifically excluded. The state and federal courts located in the State of Georgia, County of Gwinnett, United States of America shall have jurisdiction and shall be the exclusive forum for resolution of any Disputes.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND THAT SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY CANNOT BE TRANSFERRED OR ASSIGNED.

If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.

For warranty information questions, please email info@atlasspecialfx.com

EXCHANGES AND REFUNDS

Atlas Special FX provides immediate service to customers by completing or manufacturing orders as they are received, and for this reason ALL SALES ARE FINAL.  ATL FX at their discretion will provide assistance for customers wishing to return an item, and works on a case by case basis after the sale by networking through channels of resellers or other distributors.  ATL FX does not have a refund or exchange policy once the order has been fully processed making all sales final.

Shipping charges incurred in connection with the exchange or transfer of merchandise to outside resellers or distributors is non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from the resellers.

Atlas Special FX reserves the right to decline any warranty where the product is not in like-new condition. Like-new means the complete product  with all equipment, and/or accessories without damage (including without wear and tear).

In the event Atlas Special FX decides to accept a return due to extreme circumstances there will be a minimun of a 25% restocking fee.

FURTHERMORE:

Atlas Special FX does not manufacture all items included in the catalog and on the website, and acts a third party distributor or reseller for many other companies and many products.  Any product not specifically manufactured by Atlas Special FX will be subject to the warranty provided by the original manufacturer and all claims must be handled with the outside manufacturer.  Atlas Special FX will assist customers by connecting them to the third party manufactures warranty division.  All parties release Atlas Special FX from any liability resulting from a claim that arises due to unresolved warranty issues between outside manufactures and the customer bringing the claim.

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